Privacy Policy

Introduction

This Privacy Policy ("Policy") sets out the basis on which w565 ("the Platform", "we", "us", "our") — operator of the website at https://w565.cam — collects, processes, stores and protects personal data provided by or relating to users ("you", "your") of the Site.

w565 is an English-language online gaming platform serving users across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. We are committed to handling your personal data responsibly and transparently, in accordance with applicable data-protection standards.

By registering an account or using the Platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions, which together form the complete agreement governing your use of the Platform.

Definitions

Data Controller

w565, as the operator of https://w565.cam, acts as the Data Controller in respect of personal data collected through the Platform. Inquiries regarding data processing, data-subject rights and this Policy should be directed to our support team at the contact details provided in Section 16.

Where w565 engages third-party service providers to process data on its behalf — such as payment processors, cloud hosting providers or fraud-prevention services — those providers act as Data Processors under binding contractual data-processing agreements that require them to process data only as instructed and to implement appropriate security measures.

Data We Collect

w565 collects the following categories of personal data:

We do not collect sensitive special-category data such as racial or ethnic origin, religious beliefs, biometric data (other than a selfie where required for identity matching), health data or political opinions.

How We Collect Data

We collect personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or fill in any form on the Platform;
• Automatically — through cookies, server logs and similar technologies that record technical data about your device and browsing activity on the Site (see Section 9);
• From third parties — where identity-verification or fraud-screening services return data about you as part of our KYC/AML compliance processes; and
• From payment providers — transaction confirmation data received when you make a deposit or withdrawal through our cashier, including references to payment methods such as bank transfers through HBL, UBL, Meezan Bank or Bank Alfalah, or mobile wallet transactions via Easypaisa or JazzCash. These are contextual references only; w565 does not imply that these providers endorse gambling activity.

Purposes & Legal Basis for Processing

We process your personal data for the following purposes and on the following legal bases:

Where we rely on legitimate interests as a legal basis, we have assessed that those interests are not overridden by your privacy rights. You may object to processing carried out on the basis of legitimate interests — see Section 11 for how to do so.

Data Sharing

w565 does not sell, rent or trade your personal data to any third party. Data is shared only in the following circumstances:

• Service providers: Third-party suppliers engaged to provide services on our behalf — including cloud hosting, payment processing, identity verification and fraud screening — are bound by data-processing agreements and may process your data only as instructed by w565;
• Legal obligations: We may disclose personal data to law-enforcement agencies, regulatory bodies or courts where required by applicable law, court order or legal process. This includes reporting obligations under applicable AML legislation;
• Business transfers: In the event of a merger, acquisition or sale of all or part of the Platform's assets, user data may be transferred as part of that transaction. We will notify affected users where required by applicable law;
• With your consent: Where you have explicitly consented to data sharing for a specific purpose, we may share data accordingly.

We do not transfer your personal data to unaffiliated third parties for their own marketing purposes.

Data Retention

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfaction of any applicable legal, regulatory, accounting or reporting obligations.

As a general guide, the following retention periods apply — though specific requirements may require longer retention in individual cases:

• Account and registration data: Retained for the duration of the active account plus a minimum of five (5) years following account closure, in line with AML retention standards;
• KYC / identity documents: Retained for a minimum of five (5) years from the date of verification, or longer where required by applicable law;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• Support communication records: Retained for a minimum of two (2) years from the date of last contact;
• Technical and usage logs: Retained for up to twelve (12) months, unless a longer period is required for security or legal purposes.

Data that is no longer required for its original purpose and for which no legal retention obligation exists is securely deleted or anonymised.

Cookies & Tracking Technologies

The w565 Platform uses cookies and similar technologies to operate correctly, remember your preferences and analyse how the Site is used. We do not use third-party advertising trackers or sell cookie-derived data.

Security Measures

w565 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• SSL/HTTPS encryption on all data transmitted between your browser or device and our servers;
• Encryption at rest for sensitive stored data including identity documents and financial records;
• Role-based access controls limiting internal access to personal data to authorised personnel only, on a need-to-know basis;
• Regular security audits of platform infrastructure and third-party integrations;
• Incident response procedures for detecting, reporting and addressing personal data breaches within applicable regulatory timeframes.

While we take robust precautions, no method of internet transmission or electronic storage is completely secure. You also play a role in protecting your account: keep your password confidential, use a strong and unique password, and contact our support team immediately if you suspect unauthorised access to your account.

User Rights

Subject to applicable law, you have the following rights in respect of your personal data held by w565. To exercise any of these rights, contact our support team via the Help Center or at the email address in Section 16.

We aim to respond to all data-subject requests within thirty (30) calendar days. In complex cases, this period may be extended by a further two months, with notification provided. We may need to verify your identity before fulfilling a request.

Children's Privacy

The w565 Platform is strictly for adults aged 18 years or above — or the higher minimum required by the applicable license jurisdiction. We do not knowingly collect personal data from individuals under the minimum age. If we become aware that personal data has been collected from an underage user, we will delete that data and close the associated account promptly.

Parents and guardians who believe that a minor in their care has registered an account or provided personal data to w565 are encouraged to contact our support team immediately so that appropriate action can be taken.

International Data Transfers

w565 may transfer personal data to third-party service providers or infrastructure partners located outside of Pakistan. Where such transfers occur, we ensure that appropriate safeguards are in place — such as standard contractual clauses or equivalent data-protection agreements — to protect your data to a standard consistent with this Policy.

By using the Platform, you acknowledge that your data may be transferred to and processed in countries other than Pakistan. Where such transfers are necessary for the provision of our services, we take all reasonable steps to ensure your data is protected during and after transfer.

Third-Party Links

The w565 platform does not contain links to external third-party websites. All navigation links on the Site point to internal pages within https://w565.cam. This Policy applies solely to data collected and processed by w565 through its own platform.

References to payment providers — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are contextual familiarity references for Pakistani users and do not represent embedded links, integrations or endorsements. These providers have their own independent privacy policies, and w565 is not responsible for their data practices.

Policy Changes

w565 reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered users via email notification or in-platform messaging with reasonable advance notice. The "Last reviewed" date at the top of this page will be updated to reflect any revisions.

We encourage you to review this Policy periodically. Continued use of the Platform following the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree to a revised Policy, you should cease using the Platform and may request account closure by contacting our support team.

Contact Us

For all privacy-related inquiries — including data-subject rights requests, concerns about how your data is being processed, or questions about this Policy — please contact the w565 data team through the following channels:

• Help Center / Live Chat: Available 24/7 through your registered account — the fastest channel for data requests
• Email: [email protected] — plain text, not a clickable link; copy and paste into your email client

Please mark the subject of your email as "Privacy / Data Request" and include your full registered name and account email address to allow us to verify your identity and process your request efficiently.